A data driven digital future
The industry is going through a major digital transformation. It’s going to look very different five to 10 years down the road. Facing this irreversible change, investment providers should act now to safeguard their digital futures. Firms out in front are already seeing leaps in assets under management, profitability, productivity, and market share. Those behind are not only paying a financial penalty in lost revenue and cost savings but run the risk of falling out of the race altogether. The goal is to become omnichannel customer-centric organisations. This will require investment providers to harness advanced analytics and the latest technologies to ensure a seamless customer experience built around back-office efficiencies.
Fintech will become table stakes in an industry that will need to combine investment and digital savvy to create a high-tech, high-touch investment approach to service customers. To engineer such a dramatic transformation, CEOs will need to instil an innovation culture and ensure they have the right talent to win the next war.
Asset Management & Investment Funds
"The industry is going through a major digital transformation. It’s going to look very different five to 10 years down the road."
- Lawrence Brown, Partner
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